Frequently Asked Questions

Collapsible content

With your new purchase, we're pleased to offer a complimentary service, such as one free resizing, head and setting adjustments, and more.

We can resize the item to your preference. When you purchase, you'll receive a complimentary resizing service. Check out our sizing guide for more guidance!

It’s as easy as can be! You don’t need to visit the store—just use the "Ring Sizer" app for a convenient and quick way to measure your size. However, please note that the app's accuracy can vary depending on the ring you're using. Check out our sizing guide for more guidance!

You will see it as soon as you add the item to your cart.

We offer a two-week guarantee for this service. Please note that after December 1st, the processing time may extend to a month or longer. However, we anticipate returning to our regular timeline after January 31st.

No, we can’t melt your old jewelry metal, but we can remove the stones and set them into a new design. However, using old metal is more prone to porosity, cracking, and losing stones while wearing it, so we highly recommend using 'fresh' metal.

We will need to order parts and assemble them, which can take up to two weeks. Around the holidays, it may take a month or longer.

Yes! Please contact for further information!

Absolutely yes! Please contact for further information!

The PO box is securely located inside the building, providing an extra layer of safety. Additionally, insurance is included, ensuring that your items are well-protected.

Up to 1-3 days

Please contact us and we will talk from there.

This website only allows Shop, Apple Pay, Paypal, and all credit cards accepted. Please contact us if need more help!

You’ll pay through any payment method. Also, just a friendly reminder, the policy stated you must pay half deposit for the repair service. Click here for more information!

You’ll pay through Venmo or Paypal. Also, just a friendly reminder, the policy stated you must pay the full deposit for the custom service. Click here for more information!

Absolutely, yes! She is also the owner of Dragonfly Jewelry Studio. Having a conversation with her will be much easier than interacting with a jeweler who is not familiar with hearing-related considerations.

More Questions?

Sorry we couldn't answer your question! Use the button below to contact us.